Tenant Resources

Your Resident Experience & Benefits

Hometown Property Management is a licensed PA real estate Broker acting as an Broker for property owners and landlords. We do not own the properties we manage. We offer residents access to our managed property portfolio and we provide a fair, transparent, and easy renting experience.

In addition to rent, residents will pay $25 per month to Hometown Property Management as a Broker fee for this service.

As part of our full service management experience our residents have access to the below benefits.

Property Management screens applicants to find qualified residents, we also make efforts to ensure the financial stability of our property owners. However, just as we can’t guarantee a property owner that a resident will always pay rent on-time, neither can we guarantee our residents that property owners will stay current on their mortgage.

But we CAN guarantee the protection of your security deposit in instances of foreclosure.

As a Hometown Property Management resident, we guarantee the return of your security deposit within 72 hours if your rental property is foreclosed for any reason.

24 Hour Repair Hotline You will talk to a real live trained technician for after hours emergencies who will provide immediate help.

*This payout will be subject to any outstanding charges due.

Online Portal Access

Want to pay rent online? Need to submit a maintenance request? Lost the copy of your lease? We got you covered! You will have 24/7 access to your online tenant portal to conveniently pay rent, submit maintenance requests and view all lease-related documents and rental statements.

Your online portal will save all documentation and payment history eliminating the need for a paper trail. Contacting our office is easy through your online portal even when we are closed. You may have already activated your online portal when you signed the lease.

To access your portal on the go, simply download the Online Portal by Appfolio app from the playstore on your mobile device.

Tenant Portal

Maintenace Request

Free Drain Maintenance Packs

This Latchel resident benefit allows you to get a free drain clearance pack to cure slow draining pipes and hair clogs. Our team will ship you a free drain pack within 2 business days of receiving your request. You must currently be part of your property manager's resident benefits and currently be in good payment standing with your monthly benefit charges.

24 Hour Maintenance Hotline

John H Walak Real Estate
Our maintenance hotline is available to you 24/7/365. You will never have to wait for our office to open to report a maintenance request. Service requests can be reported in the following ways:
Phone - 717-931-7931
Website - Harrisburgpropertymanagement.com

Provide our team with as much information about the service issue as possible. We will attempt to troubleshoot the issue over the phone, by text or by video call in an effort to resolve the issue as efficiently as possible.

Utility Concierge Service

Citizen Home Solutions

Transferring and setting up utility services before moving in can be a tremendous hassle and time guzzler. Our friends at Citizen Home Solutions (CHS) will turn this chore into a simple 10-15 minute conversation designed to set up all of your utility accounts (gas, electric, phone, cable and internet), schedule installation, and negotiate for the best bargains available all in one place! Here's How…

1. Choose "Utility Concierge" from the benefits hub.
2. Schedule a call with CHS at your earliest convenience. You pick the time and day!
3. CHS will call, when scheduled, to establish the utility services you need and want
4. Provide your management company with utility account numbers once established

$1000 in Financial Protection

Latchel
Accidents happen to all of us. Many times, accidental damages become the responsibility of the resident. To lessen the financial burden of an unexpected repair bill, Latchel is offering up to $1000 in reimbursements for damages you are responsible for. To submit a claim:

1. Choose "$1000 in Financial Protection" from the benefits hub.
2. Follow the prompts to submit a claim. The repair must be done prior to submitting a claim. Before and after pictures and a paid receipt are required for reimbursement.

Lockout Services

Latchel
Oh No! I locked myself out of the house! These unexpected moments can happen at the most inconvenient times. Good news! Latchel will offer up to a $50 reimbursement towards the cost of a locksmith. To use this benefit, choose from the options below:

1. Choose "Lockout Services" from the benefits hub.
2. Follow the prompts to submit a claim. Service and payment to the vendor must be completed prior to submitting a claim.

Home Buying Assistance

John H Walak Real Estate
Ready to purchase a new home? Look no further! We have a licensed real estate agent who is ready to help! Whether your plans are to purchase and move into a new home or you are interested in purchasing the rental you are living in, contact our office at 717-763-7991, or send an email to Plehman2424@yahoo.com.

We will provide a no-cost consultation with our licensed agent and put you in contact with key people who will join our efforts to guide you through the next steps of home ownership. Also a $250 buyer’s credit if you buy a home with us.

ACH/Debit/Credit Payment Methods

We offer various payment methods to make paying rent easier and more convenient. We now accept, check, money orders, ACH/debit and credit cards as forms of payment. Login to your online portal to make payments by ACH or Credit Card. ACH transactions are free, while Credit/Debit transactions will incur a fee of 4%. You may also set up recurring payments through your online portal. We are unable to process credit/debit payments over the phone or in person.

Fee Waivers

We know that unexpected circumstances can encroach on your ability to make your rent payment on time. And we know that accidents can also occur resulting in an insufficient funds notification. Our one- time fee waiver is designed to lessen the burden while you work to resolve the issue. To request a one- time fee waiver of a late fee or NSF fee:
Call Phil at 717-564-8443 Payment must be made by the 15th of the month Only one (1) late fee and one NSF fee is waived per lease term Resident must be in good standing FFPG reserves the right to refuse request based on previous payment history

Pet Profile Sharing

Pet Screening
Keep all your pet's profile information, vet records and vaccination history all in one place. We have partnered with Petscreening.com to provide you a safe, secure site to store all your pet records. Conveniently share your pet's history with any vet, pet groomer, daycare provider, landlord, businesses or travel and lodging providers. Access and update your pet's profile:

1. Choose "Pet Screening" from the benefits hub
2. Follow prompts to establish a petscreening profile. Merchant fees may apply.

Liability Insurance

Hess Insurance Agency
Renter's insurance is a lease requirement and we have made it affordable to get. Residents have the option to purchase renter's insurance with Nicole Fisher. Safely protect your assets and personal belongings from fire, water and wind damage, just to name a few. Don't be caught off guard!
Call Nicole Fisher at 717-834-3515.

Licensed and Insured Vendors

Our maintenance vendors are vetted to ensure that they are licensed and insured. You will see firsthand how they respond to your service request in a timely manner and resolve each issue to the satisfaction of both John H Walak Real Estate and the Resident.

Our vendors will do their best to schedule service at a time that is convenient for you. We choose vendors with integrity and respect for our residents, their time and their home.

Move-in Promise

We promise all maintenance requests made within 2 weeks of move-in are completed within 2 weeks of approval, or else your family dinner is on us! This Latchel resident benefit allows you to claim up to a $50 Doordash card. You must be part of your property manager's resident benefits and currently be in good payment standing with your monthly benefit charges.

Security Deposit Review

This Latchel resident benefit allows you to get a free 3rd party review of your security deposit deductions. Our in-house team will ensure that any deductions are lawful and market-rate. You must have been part of your property manager's resident benefits and currently be in good payment standing with your monthly benefit charges.

Missed Appointment Fee Reimbursement

Did you pay a technician trip fee because you missed a maintenance appointment? You may be eligible for 50% of the trip fee.

DAVE- Advance up to $500

Get more money to help cover rent, fill your tank, tackle your to-do list, or take advantage of a now-or-never opportunity.