Owner FAQs

While a property is vacant, you are welcome to do whatever make-ready work you would like to do on your property. When a tenant is living in the property, we do need to screen who is accessing the property for the protection of the tenant-residents. Therefore we will use our pre-screened and pre-approved vendors. If you have a favorite vendor please give us their contact information – we are always looking to add new high quality vendors to our group!

We strongly discourage the use of home warranty companies as they often provide a delayed, and less than exceptional experience and outcome.

No. We are a relationship based property management business and we work with owner-clients who are looking for a full-service experience and believe in providing well maintained properties. We reject the idea of a landlord vs tenant mentality. Instead, we believe that when property management is performed with integrity, both the resident and the landlord benefit.

No. Our property management agreement is designed to give our owner-clients maximum flexibility ,NO termination fees or penalties. It is also designed to allow us to serve our owner-clients with a consistent, high-quality, full-service management experience every time.

Yes. We offer sales services exclusively to our owner-client group and we can help you buy another rental, or sell your current property when the time is right.

We don't sent checks, you will receive an ACH by the 20th of the month.

Rent is due on the 1st and late after the 5th

1 year

1 months rent

As soon as possible! We can normally start in 24 hours if you need it that fast.

On the portal 24 hours a day.

We hold them in an escrow account.

Our extensive and proven marketing program attracts high quality applicants from a variety of sources. Click here to view details.

No. You can trust us to minimize the risk of placing a poor quality tenant.

Yes. We are very experienced in taking on the management of a property with a current tenant in place. We often take over management in situations where a tenant may be delinquent in rent or the owners are having difficulty managing a current tenant. When this happens, we perform a full lease audit and work with the tenant to ensure that they either conform to the terms of the lease and bring their rent current, or when necessary, vacate the property.

There are multiple laws governing rental real estate including federal and state fair housing, habitability laws, tenant rights laws, applicant screening, rent-ready standards, and more. We ensure your property and the management experience is fully compliant with ALL rules, regulations, and laws.

Click here to view our fair and transparent pricing (with no hidden fees!)

No. We believe we should only be paid if you get paid. So our management fee is a percentage of the actual rent we collect. If we do not collect any rent, or if the property is vacant, you don’t pay us anything.

Although you do NOT have to accept pets in your rental, over 70% of Pennsylvania tenants come with pets. That means that if you choose NOT to accept pets, you are reducing your prospective inquiries by 70%. We do recommend our owner-clients allow pets, and we provide our owner-clients with a $1,000 pet damage guarantee

No. As your legal agent, Hometown Property Management signs all of the legal documents on your behalf.

Our owner-clients have a secure on-line portal which gives 24/7 access to financial reporting.

We close out the monthly accounting cycle and do a direct deposit of your funds on the 20th

We perform an annual mid-lease property inspection (at no cost to you). The purpose of this inspection is to ensure the property is being well cared for, there are no lease violations, and to look for potential deferred maintenance issues before they become a problem.

We handle the entire rent collection process. Although it is rare - should a tenant not pay rent, we handle the entire legal eviction process on your behalf.

Yes, if we place a tenant and they break their lease during the first 6 months – we will release it for free.

Properties that show well and are priced appropriately should rent in 30 days or less. We will give you price recommendations as well as weekly activity feedback to ensure we minimize any vacancy time.

In depth tenant screening is the foundation of a good property management experience. Our in-house screening process utilizes technology plus good old fashioned ‘landlords references’ to ensure we place high quality tenants in our properties. We comply with all federal and state laws governing applicant screening.

No. You can trust us to minimize the risk of placing a poor quality tenant. Our applicant screening process has processed thousands applicants and we know exactly what to look for in a high quality tenant-resident. We comply with all fair housing rules and regulations as well as Pennsylvania applicant screening laws.

The quality of a property is equal to the quality of the tenant it will attract. Therefore you want your property to be updated and CLEAN! We can take care of getting your property fully rent-ready to ensure it meets the state habitability requirement and attracts high quality applicants.

We will handle all repair requests (even the middle of the night emergencies) and we use pre-screened, high quality vendors.

Yes. We will collect a $500 escrow reserve from you. This is YOUR money and it will be deposited into our bank trust account as the reserve for YOUR property. We will potentially use these funds to pay for expenses that may arise between the time we send you your rental income, and the time we collect the rent from the tenant the following month. But we will always maintain this reserve as long as we manage your property. When we stop managing your property it will be returned to you.

Hometown Property Management holds all tenant security deposits in our security deposit trust account. This is done to comply with State of Pennsylvania security deposit and trust accounting rules and regulations as determined by the Pennsylvania Real Estate Commission.

When a tenant moves out we will do a property check-out and we will complete the security deposit return process. We will withhold any funds from the tenant’s security deposit that are legally due and allowable. Pennsylvania state law is very clear on what things may NOT be charged to a tenant’s security deposit and all security deposit returns are completed to comply with state law.